Frequently Asked Questions (FAQs)

Within 3 working days. We have teamed up with a reputable courier company to get your order to you at lightning fast speed. As soon as we have processed your order you will receive a tracking link and notifications to your email and phone number. Don’t forget to tag us on social media once you’ve received your item @realdealsshop #supportlocalbusinesses

Yes! Check out our returns policy here.

Yes sure, check out our refund policy here.

You are more than welcome to change your delivery address as long as it has not already been dispatched.

If for some reason you’d like to cancel an order you are more than welcome to notify us via email so long as the item has not been dispatched. We will then process your refund.

You can contact with your query, don’t forget to add your order number.

Unfortunately not. Our deals are the best in the country so once they’re gone….they’re GONE. So you better add to cart at lightning fast speed.

Because we get you the REAL deal (the cheapest in the country) we can’t give free shipping as well, how could it possibly be the best deal if we have enough margin to add on shipping? We believe in total transparency to you, our loyal customer, so to give you the best deal possible we decided to show you the REAL costs. That also means if you purchase more than one item (we suggest you do, because, in case you forgot, we have the BEST deals ) you pay for shipping once, if it was calculated into our cost of product you would be paying PER ITEM! So yes, we are actually saving you MORE money!!

We are trading as eCommerce restrictions have been lifted. We are unable to sell any tobacco items due to the restrictions. Alcohol sales are permitted between Mon-Thurs, 9AM- 5PM therefore if we do run any alcohol deals it will be between the allocated times.

Only essential staff are working from the office, which is routinely sanitized and all individuals are wearing masks. Our employees sanitize before and after packaging each customers item – which is a rule we will keep in place even after the pandemic is over.

Our reliable courier service is, by law, handling your goods with strict sanitation measures and protocols. Kindly wear a mask when receiving your order and sanitize your hands after handling the packaging as the couriers would have touched it when delivering.

We know this is a tough time for the SA which is why we have tried to give you the BEST deals possible. Keep safe and healthy and continue buying online and supporting local businesses!